Privacy Policy

Privacy Policy

TrueShade Interiors respects your privacy and is committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, who we share it with, how long we keep it, and your rights.

     Who we are

TrueShade Interiors is a trading name of TrueShade Interiors Ltd.

If you have any questions about this privacy policy or how we use your information, you can contact us at:

Email: hello@trueshadeinteriors.co.uk
Phone: 07723 228659
Website: www.trueshadeinteriors.co.uk
Address: 39 Hill Street, Raunds, NN9 6NP

     What information we collect

We may collect and use the following types of personal data:

• your name
• your phone number
• your email address
• your address and postcode
• details about your enquiry, quote request or order
• room details, window sizes, product preferences and notes you provide
• records of calls, emails, messages and appointments
• payment and invoice information where needed
• any photos, videos or measurements you choose to send us
• website usage information, where applicable, such as cookie or analytics dat

     How we use your information

We use personal data to:

• respond to enquiries and provide quotes
• arrange appointments, surveys, measures and installations
• supply the products and services you request
• manage payments, invoices, guarantees and aftercare
• keep business and accounting records
• improve our services and customer experience
• send marketing communications where you have asked to receive them or where we are otherwise permitted to do so

     Our lawful bases for using your information

We rely on one or more of the following lawful bases:

• Contract, where we need your information to provide a quote, take steps at your request before a contract, or supply products and services to you
• Legal obligation, where we need to keep records for tax, accounting or other legal reasons
• Legitimate interests, where we need to manage enquiries, appointments, customer service, aftercare, business administration or protect our business from misuse
• Consent, where we rely on your permission, for example if you choose to receive marketing communications from us

     Who we share your information with

We only share personal data where necessary and appropriate. Depending on the job, this may include:

• product suppliers and manufacturers
• payment providers
• accountants or bookkeepers
• website, hosting, form, email or IT service providers
• subcontractors or installers working on our behalf
• professional advisers where required
• government authorities, regulators or law enforcement where we are legally required to do so

We do not sell your personal data.

     How long we keep your information

We only keep personal data for as long as necessary for the purpose it was collected, including to meet legal, tax, accounting, warranty and aftercare requirements.

As a guide, we may keep:

• general enquiries and quote requests for up to 24 months after our last contact
• customer, order and installation records for as long as reasonably needed for aftercare, guarantee and business record purposes
• invoice and tax-related records for as long as required by law

     Marketing

If you choose to hear from us, we may send occasional updates or marketing messages about our products or services.

You can ask us to stop marketing at any time by contacting us at hello@trueshadeinteriors.co.uk.

     Your rights

You may have the right to:

• ask for access to the personal data we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to erase your information in certain circumstances
• ask us to restrict how we use your information in certain circumstances
• object to certain types of processing
• ask for transfer of your information where applicable
• withdraw consent at any time where we rely on consent

To exercise any of your rights, please contact us using the details above.

     Complaints

If you have concerns about how we use your personal data, please contact us first and we will do our best to help.

You also have the right to complain to the Information Commissioner’s Office.

     Cookies and website usage

Our website may use cookies or similar technologies to help it function properly, improve user experience and understand website usage.

     Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page and the updated version will apply from the date shown at the top.